CUSTOMER CASE STUDY Managing Visitor Traffic (and expectations) Through A Pandemic 1 WECU is one of Washington State’s largest credit unions. For more than 80 years the credit union has earned a strong reputation for providing personal service, straight forward banking products, and through its extensive community giving and volunteerism. Although WECU had already engaged with Coconut to begin the process of providing onboarding a new Appointment Scheduling and Lobby Management solution, when the COVID-19 pandemic hit the credit union realized it needed to quickly reprioritize strategic initiatives. WECU “As the news about the Coronavirus and the Governor’s stay-at-home directive rolled in, we had to step back and figure out how to best serve our members,” said Jerimy Saldiv

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