This eBook features an interview with Brendon O’Donovan of Telesign, discussing the fundamentals of establishing and nurturing digital trust. He defines digital trust as the confidence users have in secure, transparent interactions between companies and consumers. Balancing friction and security is key—too much friction drives users away, while too little invites risk. O’Donovan emphasizes building digital trust through authentication signals like biometrics, phone IDs, and AI-driven risk analysis. Telesign connects digital and physical identities via phone intelligence, multifactor authentication, and risk scoring, enabling continuous trust and secure online engagement.

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