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South Dakota modernizes citizen services

South Dakota modernizes citizen services

ServiceNow
Pages 5 Pages

SD.gov, powered by ServiceNow, delivers a seamless digital experience for South Dakota’s citizens, businesses, and visitors with advanced search and virtual live chat. The portal sees over 9,000 daily visits, reduces mean time to resolution (MTTR), accelerates competitive bid procurement, and processes 99% of re-employment claims in under 30 days. ServiceNow’s integration enables rapid service expansion, cross-agency search, and intuitive self-service, driving efficiency and high user satisfaction.

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