UiPath’s AI-powered automation simplifies appeals and grievances processing by streamlining case intake, data collection, eligibility verification, and decision support. It reduces turnaround time by over 2 hours per case and cuts research time by 20%. Automation handles routine tasks—like routing and notifications—while AI and agentic automation assist in consistent, accurate decisions. Seamless integration with claims, CRM, and provider systems ensures smooth data flow without system overhauls. This end-to-end approach improves compliance, scalability, and stakeholder satisfaction while lowering operational costs and enhancing the overall member experience.

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