This book details the emerging role of product operations (product ops) as essential to scaling product teams effectively. It outlines why product management needs the support of product ops to alleviate the tactical load from product managers (PMs), allowing them to focus on building great products. Product ops introduces standardized processes, tools, and communication strategies to streamline workflow, enhance efficiency, and foster product excellence within organizations. Key responsibilities include managing the product tech stack, optimizing product feedback loops, improving customer experience, and facilitating data analysis for informed decision-making.

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