Digital Realty’s Remote Hands service provides 24/7 technical support through on-site experts who perform critical remote management tasks to maintain data center uptime. Services include equipment deployment, tape swaps, power cycling, patch cord installation, and support for planned and recurring events. Customers can choose urgent or scheduled support via a portal, with discounted subscription plans available. With global coverage across 50+ metros, Remote Hands offers rapid response times and acts as an extension of a customer’s IT team, ensuring continuity without the overhead of deploying internal staff.

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