This Oracle Digital Assistant datasheet highlights how enterprises can use AI-driven conversational interfaces to improve engagement with customers and employees. Unlike simple chatbots, ODA integrates multiple skills across messaging and voice channels (Slack, Teams, WhatsApp, web, mobile) using NLP and machine learning to understand user intent. Features include context-aware dialog flows, instant apps for structured input, live agent handover, and prebuilt skills for Oracle ERP, HCM, and CX apps. Built-in analytics track performance and optimize interactions. With voice, QnA, and enterprise integration, ODA delivers scalable, secure, and natural digital experiences.

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