In modern home health scenarios staff are constantly on the move, so the ability to exchange critical patient information with physicians and the home office is of the utmost importance. However, most communication is still being done through phone calls, resulting in huge inefficiencies in the process. When multiple people need the same information, one person is often tasked with delivering that same information via individual, unnecessarily redundant phone calls. If team members are not available, more time is lost with repeated calls. This current process is frustrating and time consuming for all members involved—field staff, office staff, referral nurses, and case managers.

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