Clear, efficient communication within a healthcare practice is beneficial, not only for optimizing workflow among staff but also for impacting patient outcomes. “If either the patient or health care provider lacks a clear understanding of the information conveyed, the delivery of care is compromised,” writes Haran Ratna in the Harvard Public Health Review. As patient expectations have changed, healthcare practices must focus on improving and modernizing communication to meet evolving patient demands. Patients have expressed their interest in a more consumer-like experience and want communication with their provider to be easier. Compared to other industries, healthcare has been slow to deliver that personalized experience to which patients have become accustomed. “COVI

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