The eBook highlights how six major brands improved customer experience through Ping Identity’s CIAM solutions. A global fashion retailer gained $70 million in revenue and cut fraud by $3 million, while a U.S. restaurant chain saved $550,000 and doubled mobile engagement. A global bank reduced call center costs by 45%, and a fashion retailer saw $20 million in revenue uplift with lower fraud losses. A home improvement retailer grew online accounts by 83% and revenue by 32%. The book concludes that identity-first CX drives trust, personalization, and seamless digital experiences across touchpoints through orchestration and adaptive access.

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