Leverage Microsoft 365 as a key channel for IT service management
Leverage Microsoft 365 as a key channel for IT service management
2 PagesServiceDesk Plus integrates seamlessly with Microsoft 365 applications, enabling IT service management directly within familiar tools like Microsoft Teams, Outlook, and Microsoft Calendar. Technicians and end users can create, track, and manage support requests from Teams channels or Outlook inbox using actionable messages and the ServiceDesk Plus add-in, eliminating the need to switch between platforms. Integration with Microsoft Calendar syncs technician availability and leave information, while Azure Active Directory enables secure user management and single sign-on. This unified approach enhances collaboration, accelerates ticket resolution, and boosts ITSM efficiency across dispersed teams.
