ManageEngine ServiceDesk Plus is an AI-driven, unified IT service management (ITSM) platform that integrates ITSM, IT asset management, CMDB, and enterprise service management (ESM) to deliver smart, scalable, and secure service experiences. It offers high-value AI capabilities—such as GenAI-powered conversational virtual agents, change risk prediction, and intelligent ticket triage—without licensing hassles or overhead costs, enabling organizations to boost productivity and streamline IT workflows seamlessly. ServiceDesk Plus supports omnichannel ticket creation via chat, email, web portal, and mobile, and integrates natively with Microsoft Teams and Outlook for seamless ITSM operations within familiar Microsoft 365 environments.

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