The Everest Group PDF on HRO 4.0 explains how human resource outsourcing is entering its fourth wave, driven by digital adoption, design thinking, and new workforce models. Earlier HRO phases focused on cost, compliance, and efficiency, but HRO 4.0 emphasizes agility, resiliency, and superior employee experience. Its five enablers include design thinking, data-driven insights, domain expertise, BP-led DevOps, and distributed workforce strategies. Growth is expected as enterprises demand more strategic services, integrated HR platforms, and flexible pricing. A case study of Raytheon Technologies shows how Conduent supports transformation with scalable, resilient solutions during mergers and disruptions.

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