3M Health Information Systems Hospital profile: Large, non-profit healthcare system Location: Southeastern United States Beds: 7,600+ Annual patient encounters: 12 million+ Their story Focused on advancing health care, the Documentation Excellence committee at this healthcare system recognized physician documentation as a key driver for reimbursement and quality metrics. As the committee members reviewed their organization’s current query process, they identified inefficiency in the communication between physicians and the CDI teams: Here was an opportunity to enhance the accuracy and documentation of the patient story. Using antiquated clarification methods and technology, physicians and CDI teams were weighed down with inefficient workflows and a repetitive clarificat

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