Microsoft 365 Copilot has seen rapid adoption, but many organizations struggle to realize its full value due to fragmented implementation, misaligned strategy, and low AI fluency. KPMG highlights that true ROI comes through a maturity journey—starting from basic use to deploying customized Copilot agents and ultimately treating Copilot as a platform that automates entire business functions. Key steps include aligning Copilot use with business goals, assessing technical readiness, managing change, developing tailored agents, and establishing a Center of Excellence. This structured approach helps organizations unlock Copilot’s transformative potential and sustain long-term value.

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