This ebook details HCLTech’s AI-driven service desk platform, combining generative AI, automation, and analytics to improve IT support efficiency. It automates ticket resolution, enhances agent productivity, and delivers predictive insights through conversational interfaces. Key benefits include faster issue resolution, improved CSAT, and lower operational costs. The system integrates with ITSM tools, enabling proactive service management, contextual recommendations, and natural language processing for seamless user experiences across enterprise environments.

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