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Frictionless customer experience for XaaS: Enhancing onboarding for revenue growth

Frictionless customer experience for XaaS: Enhancing onboarding for revenue growth

ServiceNow
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In the technology sector, effective customer onboarding is critical for ensuring adoption and maximizing the value derived from purchases. According to TSIA’s Customer Success Benchmark Survey, 88% of customer success organizations prioritize adoption, with onboarding being a key component. The importance of this process is underscored by the staggering $136 billion loss annually due to unsuccessful onboarding efforts.

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