This ebook explains how Absorb LMS helps organizations deliver customer education (CEd) that drives engagement, adoption, and revenue. An extended enterprise LMS empowers customers with personalized, self-service learning across the lifecycle, reducing support costs and increasing loyalty. Key features include multi-tenancy, integrations, e-commerce options, and AI tools like Create AI for fast content creation. Best practices emphasize aligning training with customer needs, using data to improve content, and fostering a customer-centric culture. Absorb offers resources like a knowledge base, Absorb Academy, and an annual summit to support success.

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