Manhattan helped retailers enhance post-purchase experiences through its Digital Self-Service (DSS) solution, empowering customers with complete control and visibility over orders, returns, and exchanges via digital channels. This includes real-time shipment tracking, order modifications, label printing for returns, and flexible fulfillment options like curbside pickup. Manhattan’s native virtual assistant support further streamlines customer interactions, reducing contact center workload while increasing satisfaction and loyalty by providing transparent, seamless, and convenient post-purchase management.

Join for free to read