Executive Summary Digital transformation has become a modern imperative in all industries, including healthcare. Today’s patients increasingly expect their healthcare providers to be tech-forward in assessing and addressing their needs. One of the ways healthcare providers should look to do this is by creating a frictionless user experience. Just as patients have individual healthcare needs, they also require an intuitive experience that simplifies the access to the information and services they need. A system that is convenient to use and runs with as little downtime as possible can help keep patients satisfied—and healthy. To further ensure customized treatment and services, healthcare providers have to collect data on their patients— and not everyone is open to sharing sensiti

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