Build frictionles mobile banking experiences faster. How to get better visibility, raise digital empathy, and improve customer outcomes. www.quantummetric.com / See a demo of Quantum Metric for mobile ? 01Shift Up. Shift Left. Shift digital. In the lead up to 2020, many retail banks were already on the road to digital transformation.1 In the space of just weeks, banks had to shift to serving customers via digital channel only—and do so with staff still learning how to work remotely. Customers had to shift, too. Forrester found that even digitally-resistant customers—who had previously transacted solely in-person—widely embraced new digital behavior over mobile during the pandemic. In fact, boomers are the fastest growing population of mobile banking users- These were tectonic shifts,

Join for free to read