To resolve IT tickets faster, organizations can make their knowledge base conversational using Avaamo's AI technology. Traditional search methods are inefficient, requiring users to sift through lengthy articles and lists of links. Avaamo improves this process by using natural language understanding to extract precise answers from diverse content sources, such as videos, tables, and documents. By unifying disparate data sources and employing AI-based learning, Avaamo delivers relevant answers quickly, reducing ticket creation by up to 40%. This enhances user experience and frees up IT resources for more critical tasks, ultimately improving support efficiency.

Join for free to read