Atos Experience Operations Center (XOC) is a real-time, AI-driven platform designed to enhance digital employee experiences through continuous monitoring, predictive analytics, and proactive issue resolution. Unlike traditional SOCs or NOCs, XOC focuses on user experience, leveraging Atos’ Real-Time Data Processing Framework to ingest and analyze data from tools like ServiceNow and Nexthink. XOC enables immediate decision-making, prevents disruptions, and ensures workplace reliability with 24/7 observability. It transforms IT into a care-centric function, helping organizations boost productivity, satisfaction, and operational agility in today’s digital workplace.

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