One of the most effective ways to improve an organization is to recruit, hire, and retain the right people. This is especially true for rural transit systems where quality service and customer satisfaction are daily commitments. But how do transit agencies identify and recruit great people? And how can managers motivate and empower good employees so they will stay with the system? This technical brief discusses strategies for identifying, recruiting, and interviewing prospective employees. It also discusses employee training and development, performance appraisals, evaluations, and employee rewards. It is a companion to our technical brief, “Leading the Rural Transit Organization.”

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