This document emphasizes the importance of providing visually impaired customers with equal access to account documents in compliance with the Americans with Disabilities Act (ADA). Fiserv offers various document formats—audio, braille, accessible PDFs, electronic text, and large print—to meet the needs of these customers. These formats help enhance customer relationships, improve operational efficiency, and ensure legal compliance. Fiserv's partnership with T-Base Communications offers additional document solutions, enabling businesses to provide accessible documents while maintaining cost-efficiency and privacy.

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