New Relic’s 2024 checklist outlines 15 critical capabilities for selecting an AI-powered Digital Experience Monitoring (DEM) solution. Key features include browser and mobile real user monitoring, synthetic monitoring, session replay, error tracking, and AI-driven functions like onboarding, incident management, and optimization. It emphasizes backend health, unified data views, business process observability, scalability, security, and regulatory compliance. Each capability aims to enhance user experience, minimize downtime, improve operational efficiency, and ensure compliance. The guide empowers organizations to build resilient, high-performing digital ecosystems tailored to future demands.

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