Aeries outlines six pillars for achieving operational excellence: 1) Multi-directional communication to break silos; 2) Customer-centric value creation using data insights; 3) Strong leadership commitment across all levels; 4) Cultural change management driven by empowered employees; 5) Metrics and benchmarking to guide improvements; and 6) Continuous improvement as an ongoing mindset. The guide emphasizes a structured, phased approach to process transformation and stresses that operational excellence is a journey requiring strategic alignment, data, and long-term dedication.

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