The eBook 5 Ways to Build an End-to-End Digital Employee Experience highlights how AI search and generative answering address the workplace knowledge crisis caused by fragmented, unstructured data. With 56% of employees struggling to find information and engagement falling to 34%, the report stresses unified intranets, enhanced department portals, conversational AI, knowledge-optimized agent consoles, and embedded collaboration tools like Slack and Teams. Case studies from Comcast, Cisco, and Dell show how AI-powered personalization, retrieval-augmented generation, and analytics improve efficiency, reduce frustration, and increase adoption. Coveo’s Knowledge Hub adds transparency, governance, and control over generative outputs, ensuring accuracy and trust in the flow of work.

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