Zylpha relied on GoTo Assist to empower their technical support and operations team with remote access capabilities for resolving customer software issues efficiently. GoTo Assist enabled support analysts to securely view and control users’ screens, facilitating quicker diagnosis and resolution of technical problems that could not be solved via email or phone alone. This remote support tool improved collaboration between analysts and customers, allowing Zylpha to deliver responsive, hands-on assistance, streamline troubleshooting, and enhance overall customer satisfaction with their e-bundling software licenses.

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