With PagerDuty, ZENCONNECT routinely achieves alarm resolution in less than an hour, providing close-to-perfect customer service -The first and most obvious benefit ZENCONNECT has seen with PagerDuty is that technician’s no longer have to waste time redirecting alerts not meant for them. Using PhoneDuty, a PagerDuty/Twilio integration hosted on Heroku, ZENCONNECT can automatically route clients’ calls to the proper on-call technician. Not only does this mean seamless customer service for ZENCONNECT’s clients, it means less stress for technicians trying to recharge and greater efficiency for those on call.

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