ZCS Enterprises A service industry company with 60 employees CUSTOMER • Increase current bandwidth • Add in a redundant internet option for failover/back-up • Ensure changes don’t negatively impact a move o? of the current hosted PBX and/or hosted contact center providers • Keep costs consistent with the current budget • Consider an alternate managed and hosted PBX solution for about 40 users and a hosted call center solution for about 25

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