Zain Jordan, a top ICT provider serving 4 million customers with mobile voice, data, and B2B services via 1,000+ employees, grappled with fragmented networks, high overheads, monitoring gaps, and slow incident resolution. Riverbed's AI-powered unified observability platform—including NetIM—transformed operations, delivering end-to-end visibility, automating infrastructure monitoring, accelerating issue detection/resolution, and slashing costs. This boosted network reliability, enhanced service quality, and streamlined workflows, empowering Zain to innovate faster and exceed customer expectations across Jordan.

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