CUSTOMER STORY Industry: Financial services Location: Bradford, UK Size: 4,500 employees YBS Group improves employee satisfaction and unlocks productivity with centralised HR services Reduces onboarding form submission time to 3 minutes Happier, more informed employees HR cases logged per month 750 YBS Group is dedicated to putting people first, creating employee experiences that foster great work The Yorkshire Building Society (YBS) Group operates around a central mission to be the most trusted provider of financial services in the UK. With an expanding customer base and an increasing corporate footprint, YBS Group wanted to create a one-stop shop for Human Resources (HR) services under its wider-level adoption of ServiceNow. YBS Group’s employee service platform, kn

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