Real Talk With Background • The client is a major North American consulting and outsourcing company, providing services for over 21,000 clients and 5 million plan participants. • For over 50 years, the company has delivered human resources and workplace health and productivity solutions to its customers. The Challenge • The client was consolidating their Vancouver offices and required a more cost-effective method of document management. • Unnecessary costs were accumulating in client record management operations, since access to physical customer files located in various offices across Canada required lengthy time and resources to retrieve. • Under the current document management system, access to critical hard-copy files such as customer benefit and compensation

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