Wyndham Hotels & Resorts modernized its global contact center to overcome disconnected systems, slow onboarding, and limited scalability. Its partially on-premises environment hindered agents supporting travelers across locations and time zones. By moving to the Five9 Intelligent CX Platform, Wyndham unified tools, integrated Salesforce, and deployed AI-powered automation. Five9 AI Agents now handle tens of thousands of password resets and booking cancellations monthly, achieving a 62% automation rate and sub-1% abandonment. The transition delivered millions in cost savings, improved guest experiences, and created a scalable foundation for future digital innovation.

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