Setting the issues of cost and technical competence to one side, a provider that lacks a strong service ethic can generate unnecessary problems for its customers, adding stress and extra responsibilities on top of an already heavy workload. The team at Old Hastings House care home found it paid to find a partner who put their needs first. Challenges Manager Jason Denny sees technology as a way to offer a better service for residents and their loved ones. It’s a mindset that puts the home out in front within their sector. But, early on, finding the right provider was a stumbling block to his vision. Lack of response and communication were the chief obstacles. While IT infrastructure was high on Jason’s agenda, it was draining precious time that he could have spent engaging with s

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