www.cds-global.com PAGE 01 case study Media Condé Nast Publications Condé Nast Publications is a large, U.S.-based publisher whose brand consists of 28 consumer magazines and websites. Their mission is to create, promote, market and sell their brands with excellence in content and innovative online solutions. CHALLENGE There were a number of calls coming into the customer service center due to crossover mail from the time a bill was sent by C

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