Deloitte leveraged ServiceNow's Strategic Portfolio Management (SPM) to enhance its IT project delivery across 24 member firms, improving visibility, agility, and cost-effectiveness. This new platform replaced disparate legacy systems, resulting in a 99% compliance with quality and governance standards, a 50% reduction in redundant processes, and a 30% reduction in custom development. SPM supported over 300 projects and strengthened customer satisfaction, positioning Deloitte for future growth in IT and digital transformation initiatives.

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