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Case Study

Transforming employee experience to deliver better outcomes

Transforming employee experience to deliver better outcomes

ServiceNow
Pages 6 Pages

The New Zealand Department of Corrections (Corrections) implemented ServiceNow HR Service Delivery and Automation Engine to improve employee experience, resulting in significant productivity gains. Key outcomes include a 75% productivity increase in payroll case allocation, a 10,000+ hour improvement in time for first contact resolution, and projected savings of 200% in administration time over the next 12 months.

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