A small auto lender partnered with Conduent to overcome operational inefficiencies such as manual processes, stability and tracking issues, high servicing costs, and slow customer response times. Conduent conducted a thorough analysis of loan servicing and collections operations, then reconfigured and customized the client’s legacy platform to support scalable growth without additional capital investment. Backed by 24/7 support and expert resources, the solution drove a 100-fold loan volume increase from under 50,000 to over 5 million loans, delivered 100 percent ROI within three years, boosted collections by 20 percent, reduced storage costs by more than 50 percent, improved service levels, reduced training needs, and sustained a 25-year partnership.

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