With new implementation, patient education is now a top priority at North Hills Hospital.
With new implementation, patient education is now a top priority at North Hills Hospital.
2 PagesCASE STUDY Touchpoint Solutions for Better Outcomes The Challenge Patient education is very important to any quality healthcare facility. Ensuring that patients completely understand a diagnosis and condition, including symptoms, medications and care procedures that must be continued following discharge, can be a difficult task for nurses and physicians. Patients often forget verbal instructions and lose or don’t understand written instruction pages. Language barriers exist, as do attention barriers. Patients may be stressed, in pain, or distracted when receiving information verbally from a provider, interfering with their memory or understanding. North Hills Hospital, a 176-bed facility in North Richland Hills, Texas, wanted to ensure that its patients have a complete understanding
