NEXTHINK SUCCESS STORY Smarter IT through analytics www.nexthink.com Wipro Reduces Ticket Handling Time with Adaptive End-User Analytics Wipro selected Nexthink for increased visibility of its highly complex environment. Actionable end-user IT analytics enable Wipro to identify any issues that affect end- users, or soon will affect them, therefore reducing tickets while improving productivity and end-user experience. BUSINESS CHALLENGE With a workforce of over 170,000 serving customers across 6 continents, Wipro’s IT team faces the challenge of providing software, services and support to a disparate and highly diverse end-user population. As a result, there is continual pressure on IT to ensure uptime for critical applications such as MyWipro, Microsoft Exchange and SAP, while simul

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