NEXTHINK SUCCESS STORY Smarter IT through analytics www.nexthink.com Large Insurance Firm Uncovers Critical IT Gaps with End-User Analytics A large insurance firm with over 25,000 end-users spread across 100 business sites faced a significant challenge: to ensure that their call center could stay responsive to the outside customer. Nexthink was selected to provide real-time visibility of the IT infrastructure and endpoints from the end-user perspective, to improve the end-user experience and to reduce IT issues. CONTEXT Large insurance firms are now on the leading edge of technology with many critical internal and customer-facing services powered by in-house and cloud-fac- ing applications. For example, multi-line carriers that supply both consumer policies — for homes, cars and sma

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