Overview Whitlock Infrastructure Solutions is an enter- prise IT consulting company and Micro Focus Partner based in Durham, N.C. Its customer in this case was a large energy company. Challenge The energy company was launching an enter- prise utility application as a primary customer facing business service. The application is complex and crosses private and public cloud environments, in a Software-as-a-Service (SaaS) model. After experiencing go-live per- formance problems, the energy company struggled to understand root causes, and engaged Whitlock to help architect a solution. “It’s a very large and complex application that’s on- and off-premises, with SaaS elements to it,” says Jeff Jamieson, vice president of sales and marketing for Whitlock. “When there are performance i

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