05/09/2014 10:12 CHALLENGE Just a few days before Christmas, Which?'s cleaning contractor requested a 24% uplift in contract value within 30 days, or they would serve notice to terminate their contract. “Our incumbents service level was not where we needed it to be and with their request for a significant increase, it forced our hand to procure a new supplier. But with just 6 weeks to resolve it, a full tender process was not an option.” SOLUTION On recommendation, Which? approached i-Clean to understand how best to procure a new contract with a better service at a similar budget, in a way that demonstrates good governance within a 6 week timeframe review. Using their independent datasets, i-Clean were able to provide Which? with a speedier, evidence-based, alternative procure

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