When the support for Isabel’s existing ITSM platform ended, the company turned to ServiceNow as a superior upgrade
When the support for Isabel’s existing ITSM platform ended, the company turned to ServiceNow as a superior upgrade
2 PagesAt a glance Country: Belgium Sector: Financial Services Founded: 1995 Website: isabel.eu The challenge Isabel’s IT Service Management solution, which it used to follow up on incidents, was reaching end-of-life. The company decided to replace it with ServiceNow, however, it needed the right technology partner to ensure the project was a success. The solution Fujitsu rebuilt the existing Incident, Problem and Change Management processes within ServiceNow, bringing processes that were previously executed with two separate tools together. It also introduced a Service Catalog with Request Management processes. Benefits ¦ Changes to the asset database and IT requests are delivered in a more controlled and structured way ¦ Implementation no longer depends on local infr
