Avanade partnered with Virgin Money from the start of its conversational banking transformation, helping design and implement a complete digital reset. Using AI, the Microsoft Power Platform, and real-time analytics, Avanade created a new enterprise data layer and omnichannel capabilities across mobile and web. The collaboration enabled Virgin Money to deliver more personalized, efficient customer interactions, align business and IT objectives, and scale conversational banking solutions, ultimately transforming how the bank engages with customers and drives digital innovation.

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