Case Study

WESTWOOD COMMUNITY SERVICES

WESTWOOD COMMUNITY SERVICES

The northern California town of Westwood may be located at the southern end of the Cascade Range but, until recently, its water was billed using a flat rate system. According to Westwood Community Services District General Manager Randy Buchanan, the vast majority of customers in the District’s service area had no idea how much water they were using. That’s not surprising, considering none of the services were metered. In the wintertime, us

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