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Case Study

Westminster Management

Westminster Management

Grace Hill
Pages 2 Pages

Westminster Management, managing over 20,000 units across 12 states, uses Grace Hill's Mystery Shopping program to enhance leasing performance with minimal time and administration. Quarterly virtual and internet shops assess customer service and leasing practices, followed by targeted training via Vision LMS. This approach helps identify skill gaps, improve applications, tour completions, and lease renewals, ensuring effective and efficient leasing operations.

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