Westfield Gas & Electric Being able to tailor messages to only identified areas on a map rather than just sending out the message across the entire population, and being able to respond to situations appropriately based on customer communication is so helpful. It allows us a lot of flexibility and saves us a lot of time.” Aaron Bean Westfield Gas & Electric OVERVIEW PROBLEM Westfield Gas & Electric was using a manual call center and would send out crews to investigate the problem and determine if it was their responsibility, which was often time-consuming. SOLUTION Everbridge provides Westfield Gas & Electric with mobile apps that give staff in the field the ability to share photos with system administrators, which helps workers assess the situation and respond properly. We

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